Public Notice

PATIENT COMPLAINTS PROCEDURE:

Complaints can be made in the following methods: Complaints can be registered through the link shared via SMS for all the patients who register at the hospital for any services. Or through QR code displayed across the hospital. Patients can directly meet the Manager on duty for issues that needs to be addressed immediately.

Complaints Redressal Mechanism:

• Any patient may raise a complaint via feedback link shared via SMS or via QR Code displayed across the hospital or by calling the mentioned mobile number :+973-33272400.
• Complaints may also be sent to the CEO’s office or JCI by postal mail or email.
• Once the complaint is received in whichever method, action will be initiated within 24 hours. The decision taken is implemented and reply to the patient is given within 1 week by email or telephone or by personally meeting the patient. The corrective actions are completed within 1 month and reported to the Quality Improvement Department. All Feedback Data is managed via a feedback application, CEMPIA.
• Any delay or obstacles in implementing the correction actions are tracked by the Quality Improvement committee in the monthly meetings and followed until the matter is completed or closed.
• If the complaint is of nature where the redressal of the patient complaint involves the patient, then the corrective actions are informed to the patient until the completion and closure of the complaint.
• If an effective solution could not be implemented for whatsoever reason, the patient may write a second complaint to the CEO’s office. LATE ACTION OR NO ACTION related complaints are taken up immediately and the redressal mechanism is initiated to complete the process within 1 week.

Our CSR efforts reflect our core values of compassion, integrity, and service. We remain dedicated to building a healthier Bahrain—one initiative, one life, and one community at a time.