Bill of Rights

Patients and Family Bill of Rights and Responsibilities

At Al Hilal Hospitals, we consider the patients and family bill of rights and responsibilities and we encourage the clients to practice them. Rights and responsibilities of patients deemed incompetent to practice their Rights like "children, Comatose Patients, etc" will be transferred to their Family Members.

Patients and Family Responsibilities

  • You have a responsibility to deal with Hospital staff and other patients in a decent manner and respect their privacy.
  • You are responsible to follow and respect the hospital rules and regulations such
    • a.) Following safety and security instructions including - No Smoking, Avoid using mobile phone and photography in the prohibited areas, infection control, & environmental care.
    • b.) Respectful of hospital properties.
  • You are responsible to provide accurate and complete information about present and past illness history and any change in your health.
  • You are responsible for understanding your health problem before giving any consent for treatment.
  • You are responsible to follow the instructions and medical order of your treating team and to tell them if you are unable to follow or not willing to follow the treatment plan.
  • You are responsible for the consequences of refusing the treatment.
  • You are responsible for keeping your appointment. If you can't keep the appointment, it is your responsibility to notify the appointment office as early as possible.
  • You assume the financial responsibility of paying for all services rendered either through third-party payers (your Insurance Company) or being personally responsible.
  • You have to respect and consider the priority for the Emergency case.
  • To avoid bringing valuable personal things to the hospital since the hospital is not responsible for its safety.
  • You are expected to provide complete and accurate information, including your full name, address, mobile no, date of birth, CPR number, insurance carrier and employer when it is required.
  • You are responsible to co-operate during medical examination and procedure.

I. Rights of Medical Care:

You have the right to:

  • Receive a copy of “Patient and Family Bill of Rights and Responsibilities” at the earliest possible moment from Reception or Front office or Nursing staff and if for any reason you cannot understand it, please contact Customer Care for help.
  • Receive a comprehensive care given without discrimination by competent personnel that reflects consideration of your personal values, believes with effective use of time and as per M.O.H, NHRA laws and regulations.
  • Expect emergency procedures to be carried out without delay.
  • Have appropriate assessment and management of pain.
  • Participate in your Treatment Plan details including Care Decisions & Process.
  • Be provided with information upon discharge of your continuing health care requirements and the means for meeting them.
  • Refuse or discontinue the treatment to the extent permitted by law, and to be informed of the potential consequences of any such action, and accordingly you will sign a form prepared for that.
  • Sign the necessary informed consent prior to the start of any Surgery, Invasive Procedures, Anesthesia, Blood / Blood Products Transfusion except in emergencies.
  • Right to seek the second opinion.
  • Hospital respects all patients cultural or spiritual need and hence supports these needs wherever required.

II. Rights of Information

  • To know the facility’s Mission & Vision.
  • To know the Identity of your caregiver.
  • To receive complete and current information from treating doctor "once Final Diagnosis is reached" regarding the diagnosis, treatment and potential Benefit and drawbacks of proposed treatment, likelihood of successful treatment and possible problem related to treatment, in terms that you can understand.
  • When it is not medically advisable the information pertaining to your condition shall be given on your behalf to your designated/legal representative.
  • To receive appropriate explanation of the cost of your treatment.
  • The patient has right to access their own health information.
  • Patient is informed if their needs exceed the availability of facilities provided.
  • Voice complaint regarding your care through the phone number (+973 33553464) or through Email ([email protected])
  • Patient has the right to be notified of errors in their care.
  • To know the available source of care for your condition and other alternative treatment inside or outside the facility.
  • We support your choice if you are willing to do organ and tissue donations “although we do not provide this service” you can call SMC 17284081 to receive full information.

III. Rights of Confidentiality and privacy

You have the right to:

  • Protect your privacy while receiving services.
  • Request the room transfer if another patient in the room unreasonably disturbing you and another room equally suitable for your care need is available.
  • Have all information, records pertaining to your medical care treated as confidential except as otherwise provided by law, or third-party contractual agreement.
  • Have your medical record confidential, protected from loss or misuse and read only by individuals involved in your care or by individual authorized by law or regulation.
  • Not to be involved in any Experimental, Researches, Donor program, or educational activities unless you have a prior informed consent.

IV. Safety and security rights

  • To be provided with a safety mechanism surrounding your care within the framework established by the facility.
  • To be provided with a safety mechanism for your valuables from loose or theft when needed.
  • To be protected from physical, verbal or psychological assault.

Responsibility

  • To deal with staff and other patients in decent manner and respect their privacy.
  • To follow and respect the rules and regulations such as Visiting Hours, Not bringing Food from outside, following safety and security instructions including – No Smoking, Avoid using Mobile Phone and Photography, & Respectful of Facility Properties. (The Facility is under 24 hours Security & CCTV Surveillance)
  • To provide accurate and complete information about present and past illness history and any change in your health.
  • To communicate with the healthcare provider if his/her condition worsens or does not follow the expected course.
  • Understanding your health problem before giving any consent for treatment.
  • To follow the instructions and medical order of your treating team and to tell them if you are unable to follow or not willing to follow the treatment plan.
  • You are responsible for the consequences of refusing the treatment.
  • You are responsible for keeping your appointment. If you can’t keep the appointment, it is your responsibility to notify appointment office as early as possible. You assume the financial responsibility of paying for all services rendered either through third party payers (your Insurance Company) or being personally responsible.
  • You have to respect and consider the priority for Emergency case. To respect that admitted patient and patients requiring emergency care take priority for your doctor.
  • To avoid bringing valuable personal things to the facility since the facility is not responsible for safeguarding/loss/damage of items, but in special condition you can submit the valuable to the nurse taking care of your condition after checking their ID.
  • For registration and treatment in the facility, you are responsible to produce valid CPR/ Passport with Valid Visa/GCC National ID or Bahrain Driving License.
  • Admitted patients are not allowed to go outside hospital premises and one attender must stay with IP admitted patient. Children below 10 years are not allowed inside patient rooms.
  • You are responsible to cooperate during Medical Examination. To attend follow-up appointment as requested.
  • Not to take any medications without the knowledge of doctor and healthcare professionals.