Public Notice
REPORTING CONCERNS ABOUT PATIENT SAFETY & QUALITY OF CARE
15th September 2025
The hospital hereby notifies the public that if you have any complaint or grievance about patient safety or quality of care provided in our facility, you may contact the CEO’s office or JCI (Joint Commission International) to report your concerns to the contact details provided below:
Out Patient Services
CEO Office
Dr. Sharath Chandran
Chief Executive Officer,
P.O. Box: 23622, Building 1579,
Road 1129, Block 211, Muharraq
Kingdom of Bahrain
T : +973 17344700 -Ext: 999
F : +973 17341969
Email: [email protected]
JCI Contact Details
Joint Commission International Accreditation,
1515 West 22nd Street, Suite 1300W,
Oak Brook, IL 60523 USA
Email: [email protected]
PATIENT COMPLAINTS PROCEDURE:
Complaints can be made in the following methods: Complaints can be registered through the link shared via SMS for all the patients who register at the hospital or medical centers for any services. Or through QR code displayed across the hospital. Patients can directly meet the Manager on duty for issues that needs to be addressed immediately.
Complaints Redressal Mechanism:
- Any patient may raise a complaint via feedback link shared via SMS or via QR Code displayed across the hospital.
- Complaints may also be sent to the CEO’s office or JCI by postal mail or email
- Once the complaint is received in whichever method, action will be initiated within 24 hours. The decision taken is implemented and reply to the patient is given within 1 week by email or telephone or by personally meeting the patient. The corrective actions are completed within 1 month and reported to the Quality Improvement Department. All Feedback Data is managed via a feedback application, CEMPIA.
- Any delay or obstacles in implementing the correction actions are tracked by the Quality Improvement committee in the monthly meetings and followed until the matter is completed or closed.
- Any delay or obstacles in implementing the correction actions are tracked by the Quality Improvement committee in the monthly meetings and followed until the matter is completed or closed.
- If the complaint is of nature where the redressal of the patient complaint involves the patient, then the corrective actions are informed to the patient until the completion and closure of the complaint.
- If an effective solution could not be implemented for whatsoever reason, the patient may write a second complaint to the CEO’s office. LATE ACTION OR NO ACTION related complaints are taken up immediately and the redressal mechanism is initiated to complete the process within 1 week
Corporate Social Responsibility
Al Hilal Hospital and Multi-Specialty Medical Centers regularly conducts Medical camps in association with ICRF, CCIA and various associations and organizations. Free Medical Checkup and free blood tests and Free medicines are given to thousands of patients every year.
Previleges
Our Hospital and Medical Centers Follows a patient-friendly and care-oriented Policy. Health Insurance and Corporate Privileges are encouraged and the best efforts are made to ensure that the processing of claims and discounts are timely and coordinated, to ensure the hassle-free care of the patient. The Insurance and Corporate Desk liaises with external agencies to support patient care.
